Emergency Medical Services - 911
If the situation is potentially life-threatening, get immediate emergency assistance by calling 911, available 24 hours a day.
Do you need an emergency service?
It is often very obvious if someone is seriously ill and needs immediate emergency care.
To help you decide, an emergency, critical or life-threatening situation may involve:
Things to remember in an emergency
- A suspected stroke
- Heavy blood loss
- A deep wound such as a stab wound
- A suspected heart attack
- Difficulty in breathing
- Severe burns
- A severe allergic reaction
There are a few things that you should remember in any emergency to help you to deal with the situation quickly and efficiently.
- Stay calm, shout for help
- You may need to get someone to telephone 999 - make sure they know where the ambulance has to come to and that they have some details about the person who is injured or ill
- Don't put yourself in danger - if someone has been electrocuted, make sure you switch off the power supply before touching them
- Do everything you can to help the person
- Don't give the person anything to eat, drink or smoke
- Don't stick anything in their mouth
- Follow the instructions the ambulance service call handler may give you
- The best way to help a person very often depends on what is wrong with them.
Sometimes, the quickest way to help is to take the person to the nearest Emergency Department (ED), depending on the area.
However, even in an area where your hospital is fairly close, you should call an ambulance and not move the patient if you think they:
- May have hurt their back or neck
- Have any other injury that may be made worse by moving them
- The person has severe chest pain or difficulty breathing
If it's obvious that you or someone else needs emergency treatment, dial 911 right away from any public or private telephone and ask for assistance.