A Message from the Chief Executive Officer of CINICO – COVID – 19 Update #4
CINICO’s Offices Reopening – Tuesday June 23, 2020
Dear Valued CINICO Member,
In accordance with the Government’s Shelter-In-Place directive, for your safety and the safety of our staff, we were obliged to close our offices in March of this year. While we were closed, we still continued to offer a full range of services through committed staff, most of whom were working remotely from their respective homes.
We are delighted at the success of our country’s containment measures which have now given rise to the relaxation of the restrictions on movement. As such, we are pleased to announce the phased reopening of CINICO’s offices in Grand Cayman and Cayman Brac effective Tuesday June 23, 2020.
Our offices will be open to the public from 9:00 a.m. to 1:00 p.m. until further notice. We have implemented the recommended Physical Distancing and enhanced sanitization procedures in our offices. Visitors to the offices will be required to wear face masks and will not be admitted without masks for the safety of all concerned.
We are cognizant of the fact that the threat of COVID-19 is still real and as such, the majority of our staff will continue to work from home, but our customer-facing Client Service staff will be in attendance at our offices.
A number of the procedures which were put in place during the closure will still be in effect, so we will continue to make some payments electronically, obviating the need for everyone to physically come into the offices. Premium payments can still be made at Cayman National Bank (CNB). You will need to provide the bank with your name and Member I.D.#. Payments can also be made online at CNB, RBC and Bank of Butterfield.
For urgent assistance with medical case coordination matters, members may call the respective number listed below based on first letter of the member's last name.
Member Distribution by First Letter of Last Name
Assigned Phone Contact
H, L, P, R, V, Y
M, W, X
B, C, F
A, D, E, I, K, N, O, Q, U, Z
G, J, S, T
For members receiving care in the USA, call 345 - 949-8101. Selecting Option 3 will direct after hours calls to 1-888-543-1328, our US network provider's call centre and Option #1 should be selected. You may also email:firstname.lastname@example.org for assistance.