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CINICO Extends Customer Satisfaction Survey

Jun 19, 2012

CINICO has announced that it will be extending its online customer satisfaction survey to Wednesday June 27th.  Launched on May 22nd, the survey is available to all civil servants, pensioners and statutory body CINICO members.  Those completing the survey will be eligible to win one of two iPads. 


A link to the survey is available at  Those people requiring a paper copy of the survey are asked to call Tower Marketing at 623 6700.


Lonny Tibbetts, CEO of CINICO, stated “At Cinico we greatly value the opinions of our all our members, so we decided to extend the survey to the 27th to allow members a longer opportunity to complete it. This research project will provide valuable information to us, so every respondent counts.”


The survey is completely confidential and results are collected off-island by a third party.  In order to access the survey, members must enter the first 9 digits of their 12 digit member ID number found on the front of their CINICO CarePay member card. The responses are not linked to the ID number in any way.


This type of market research is an effective way to collect the opinions and suggestions from CINICO members, so that CINICO can incorporate it into its new and existing plans.  “We are looking forward to hearing the results, which will provide clear data from the members themselves”, Tibbetts stated.


More information and the link to the survey can be accessed by visiting

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